Poe2db Privacy Policy — Protecting Our Users' Data
Your privacy is a priority at poe2db. This page transparently explains how we collect, use, store, and protect your personal information as a user of our platform in Malaysia.
Effective Date: 1 January 2026. This Policy applies to all registered poe2db users.
1. Information We Collect
When you register or use the poe2db platform, we may collect the following categories of information:
Account Information
- Your full name, email address, and phone number as provided during registration.
- Date of birth for age verification purposes (18 years and above).
- Passwords in encrypted form — we do not store passwords in plain text.
- Login history and account activity for security purposes.
Device & Browser Information
- Your IP address, browser type, and device operating system.
- Usage data including pages visited, session duration, and in-platform actions.
- General location data based on IP address for the purpose of complying with local regulations.
Payment Information
All financial transactions on poe2db are processed in Malaysian Ringgit (RM). We retain transaction records including amounts, dates, and payment methods for accountability and customer support purposes. However, we do not store your full bank card details or digital wallet passwords — this sensitive information is handled directly by registered payment processors.
2. How We Use Your Information
Account information is used to verify your identity, enable secure login, process MYR deposits and withdrawals, and send account-related notifications.
Usage data and device information help us understand how users interact with poe2db, identify technical issues, and continuously improve the user experience.
We use the information collected to detect fraudulent activity, ensure compliance with applicable laws, and protect the safety of all users on the platform.
3. Cookie Usage & Tracking
Poe2db uses cookies and similar tracking technologies to enhance the user experience on our platform. Below are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
- Performance Cookies: Collects anonymised data on how users navigate the platform to help us improve functionality and performance.
- Preference Cookies: Saves your personal settings such as preferred language and display layout to make future visits more convenient.
You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the poe2db platform.
4. Data Storage, Security & Information Sharing
User personal data is stored on secure servers protected by SSL encryption. poe2db retains account information for as long as your account remains active. For closed accounts, basic data is kept for a period defined by legal requirements and financial accountability obligations before being permanently deleted.
Poe2db does not sell or rent user personal data to any third party for marketing purposes. We only share information as necessary with registered payment processors to facilitate MYR transactions, and with authorities where required under applicable Malaysian law.
5. User Rights Over Personal Data
As a poe2db user, you have the following rights regarding your personal data:
You may request a copy of the personal data we hold relating to your account at any time.
If any of your information is inaccurate or out of date, you have the right to request a correction via your account settings or through our support team.
You may request account closure and deletion of your personal data, subject to applicable legal retention requirements.
To exercise any of these rights, please contact the poe2db support team by email at: [email protected]. We will process your request within a reasonable timeframe and in accordance with applicable Malaysian data protection laws.
6. Policy Updates, Data Security & Contact Us
Privacy Policy Updates
Poe2db reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices or new legal requirements. Any changes will take effect immediately upon publication on this page with a revised effective date.
We encourage users to check this page periodically. Continued use of the poe2db platform after any changes are published will be considered acceptance of the updated policy.
Data Security & Protection Measures
Poe2db implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse. These include SSL encryption for all communications, strict internal access controls, and regular security audits of our systems.
If you have any questions, concerns, or requests regarding this Privacy Policy or poe2db's use of your personal data, please contact us:
We aim to respond to all privacy-related enquiries within three (3) business days.
Other Questions About Your Privacy?
Visit our FAQ page for quick answers, or create an account to start using poe2db with full confidence that your data is protected.